Select the items to return or exchange
Returns & Exchanges
How it Works
Get a refund confirmation
Print your label and send
Return Policy & FAQ
Find the Right Size
Not sure about your size or need help with your exchange? We'd love to help! Schedule a complimentary video fit session with one of our Fit Therapists here, chat with us live, or send us an email (our chat hours are Monday through Friday 9.30am - 5.00pm EST).
Exchange for Size
In the next step, you'll be prompted to select a new size of the item you're returning. We'll ship the new item to you right away.
Exchange for Style or Color
Click through the return process and request a refund. You’ll receive an Instant Refund code — a temporary gift card — that you can use to purchase something new on the site.
Free Returns and Exchanges
Returns and exchanges are easy. Just print off the prepaid USPS return label after moving through the steps above. No shipping or restocking fees.
Please note that if you are returning multiple orders, each order will need to be returned in a separate box, using the unique label assigned for that order. This will ensure that the returns are processed correctly and timely!
The initial purchase amount will be refunded to the original payment method as soon as we’ve received your return. Please allow 5-7 business days for processing. We unfortunately can't accept returned underwear.
All bras are returnable within 30 days of the original purchase date. Bottoms (Bikini, Brief, Highwaist, and Thong) items marked as final sale and free gifts or promotional items are not returnable/refundable.